Privacy Policy

1. Introduction

Calvary Care Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data about you:

• Personal identification information: Name, email address, phone number, postal address
• Health and care information: Details about care needs, medical conditions, and care preferences (as required to provide our services)
• Financial information: Billing details for service payments
• Website usage data: IP address, browser type, pages visited, and time spent on our website
• Communication records: Emails, phone calls, and enquiry form submissions

3. How We Use Your Information

We use your personal data to:

• Provide, manage and improve our care services
• Respond to enquiries and process assessments
• Communicate with you about your care or our services
• Comply with legal and regulatory obligations (including CQC requirements)
• Process payments and manage accounts
• Improve our website and user experience

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit an enquiry form or contact us
• Contract: To fulfil our care service agreements
• Legal obligation: To comply with healthcare regulations and CQC standards
• Vital interests: In emergencies relating to your health or safety
• Legitimate interests: To improve our services and communicate relevant updates

5. Data Sharing

We do not sell your personal data. We may share information with:

• Healthcare professionals involved in your care
• Local authorities and the NHS where required
• The Care Quality Commission (CQC) for regulatory purposes
• Our trusted service providers who assist in operating our business
• Law enforcement or regulatory bodies when legally required

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Care records are retained in accordance with NHS and CQC guidelines, typically for a minimum of 8 years after the last contact.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@calvary-care.org.uk.

8. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.